Problem:

Owners are often confused by the double-approve button process and the need to add a note. The first “Approve” button leads them to believe they’ve completed the approval, but there is a second “Approve” button that is easy to miss in the bottom right corner. This results in incomplete approvals and frustration.

Proposed Solution:

Clarify the First Approval Page: Keep the initial approval page but make it clear that clicking the button does not yet complete the approval.

Streamline the Second Step: Simplify or remove the second step of adding a note and clicking a second “Approve” button, or make the second step more visible.

Consider a User Experience Designer: Consulting a UX designer could enhance the overall experience for owners on both mobile and desktop, making the process intuitive and frustration-free.